| 1. | What is SFL iBIZ? |
| SFL iBIZ is Singapura Finance’s internet banking platform for businesses. The platform can help you manage your cash flow and transact with more convenience and efficiency. | |
| 2. | Is SFL iBIZ available 24 hours a day? |
| Yes. SFL iBIZ is available 24/7. However, some transactions may be subject to processing hours. | |
| 3. | Can I access SFL iBIZ outside of Singapore? |
| For security reasons, SFL iBIZ is only accessible in Singapore. | |
| 4. | Can I access SFL iBIZ using my mobile phone? |
| Yes, you can access SFL iBIZ via the SFL iBIZ Mobile App. You can download the Mobile App from the App Store (for iPhones) or Google Play (for Android phones). Please note that mobile phone running on other system and non-mobile devices such as iPad and tablets are not supported. |
| 1. | Who is eligible to apply for SFL iBIZ? |
| Sole proprietors/companies/clubs and societies or any other entity that have a Business (Current) account with Singapura Finance are eligible to apply for SFL iBIZ. | |
| 2. | I do not have a business account. How do I open a business account with Singapura Finance? |
| For more information on Singapura Finance business accounts, please visit any of our Customer Centre or contact your Relationship Manager. | |
| 3. | How do I apply for SFL iBIZ? |
| You may contact your Relationship Manager to request for SFL iBIZ application form. Alternately, you may visit any of our Customer Centre to apply. | |
| 4. | I have forgotten my Organisation Group ID & User ID. How do I reset them? |
| Your Organisation Group ID and User ID are permanent once assigned and you will not be able to amend your Organisation Group ID or User ID. If you have forgotten them, you may retrieve the Welcome email that was sent to you or contact our Customer Service Hotline for assistance. | |
| 5. | How long does it take for the Bank to process my application and send me my SFL iBIZ login details? |
| It takes up to 10 working days from the receipt of your application form and the complete set of documents to process your application. Upon successful creation of your User ID, an email will be sent to the email address as indicated on your SFL iBIZ application. Please ensure that the email address and contact number provided in the application form is accurate. If you do not receive your SFL iBIZ email, please contact our Customer Service Hotline during office hours. | |
| 6. | How will I know if my application for SFL iBIZ is successful? |
| You will receive an SFL iBIZ email containing your login details for activation of your SFL iBIZ account. | |
| 7. | Can I provide my overseas contact number to be used in SFL iBIZ? |
| No. The use of SFL iBIZ is limited to Singapore registered phone number only. | |
| 8. | Are there any charges for using SFL iBIZ? |
| While there is currently no charge for subscribing to SFL iBIZ, fee may be applicable for various transaction services. For a full list of fees and charges, please take a look at our Charges Guide. | |
| 9. | How do I add users to SFL iBIZ? |
| To add Users, please submit a maintenance form to us. You may download the form here from our services page or obtain the form from any of our Customer Centres. | |
| 10. | My access only allows me to enquire about my account balance. How do I add more services to my SFL iBIZ access? |
| To subscribe for more SFL iBIZ services such as funds transfer, bulk payment or payroll, please submit a maintenance form to us. You may download the form from our Services page or obtain the form from any of our Customer Centres. |
| 1. | How do I activate my User ID? |
| You will receive an email containing your Organization Group ID and User ID once your account has been successfully created. To activate your account, download the SFL iBIZ Mobile App onto your phone and perform a 'First Time Login'. | |
| 2. | How do I perform a first time login |
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• Download SFL iBIZ Mobile App from App Store (Apple) or Play Store (Android) • Launch SFL iBIZ Mobile App on your mobile and select ‘Login’ button • Select ‘First Time User?’ • Input your Organisation Group ID, User ID, Email ID and tap the submit button • Input the ‘Email Activation Code’ sent to your registered email address • Input the ‘SMS Activation Code’ sent to your registered mobile number and tap the submit button • Input your preferred 6-digits Mobile Pin and select next to reconfirm the 6-digits Mobile Pin • Input your preferred new password and tap submit • A confirmation email will be sent to your registered email ID once you have successfully performed a first time login | |
| 3. | I have forgotten my password. How do I reset it? |
| To reset your password, key in the required information in the 'Forget Password' screen. You will be prompted to verify your Mobile Pin and a SMS activation code will be sent to your registered mobile device. You will be redirected to the 'Change Password' screen to create a new password. | |
| 4. | I have forgotten my Organisation Group ID and User ID. How do I reset it? |
| You are not allowed to reset your Organization Group ID and User ID. Kindly contact our Customer Service Hotline for assistance. | |
| 5. | How many invalid login attempts is allowed before my User ID is locked? |
| Your User ID will be locked after 5 invalid login attempts. The Mobile Pin will be locked after 5 invalid attempts to input the Mobile Pin into the mobile. | |
| 6. | My User ID or Mobile Pin is locked. What should I do? |
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• To unlock your User ID, select ‘Forget Password’ on our SFL iBIZ desktop page and follow the instructions accordingly. • To unlock your Mobile Pin, launch your Singapura iBIZ Mobile App and select the login button and input your credentials. Proceed to select the login button and follow the instructions accordingly. | |
| 7. | I have multiple companies, each with their own Organisation IDs and User IDs for SFL iBIZ. Is SFL iBIZ able to save all the credentials in such way that I do not need to keep reentering my credentials during each login? |
| SFL iBIZ will not be able to save credentials. Users will need to enter their credentials every time they wish to perform a login. | |
| 9. | I have more than 1 company and each company has its own login ID. Can I register for SFL iBIZ Mobile App for each company using the same mobile device? |
| Yes. You may. However, kindly note that only a single user from multiple organisation is allowed to login using the same mobile device. 2 users from the same organisation will not be allowed to login using the same mobile device. |
| 1. | Does my company need to apply for Email Notifications service? |
| For your convenience, Singapura Finance will automatically enroll email notifications to all authorized users. There is no need to register for this service. | |
| 2. | How can my company add or update email address to Email Notifications? |
| You may download the maintenance form from our Services page and submit to us for update. Please allow at least 5-7 business days for the records to be updated. | |
| 3. | We received notifications for a transaction that we did not perform. What should we do? |
| Please contact your administrator immediately to suspend the compromised User ID if you believe that your account has been compromised. You may also wish to lodge a police report and report the issue to us. | |
| 4. | Does my company have to pay for these Notifications service? |
| This service is provided to you free-of-charge. However, if you are travelling and on a roaming network, your mobile service provider may charge you for receiving any incoming notifications depending on your mobile subscription plan. Find out more information from your mobile service provider. | |
| 5. | Can my company opt out from Email Notifications? |
| No, you will automatically receive Email Notifications upon performing the related transactions. | |
| 6. | Why didn't my company receive the Email Notifications even though we had performed the related transactions? |
| If you do not receive any emails, please check your spam folder and that your email address is updated with the bank. |
| 1. | Can I do FAST transfer using SFL iBIZ? |
| You may do immediate transfer to another bank account and this is similar to FAST. | |
| 2. | How do I create a funds transfer using SFL iBIZ? |
| As a maker, you can create funds transfer by selecting the option ‘Transfers’ on the menu bar. Select ‘Create Transfer’ and follow the on screen workflow for transfer creation. | |
| 3. | Can I restrict a specific maker/authorizer to creating/authorizing payment to specific payees only? |
| No. This is not possible. | |
| 4. | Can I edit a transaction after it has been sent for approval? |
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• Yes. You may request your checker to perform the tasks by selecting the option ‘Transfer’ on the menu bar, select sub-menu ‘Pending Approval’ to edit or delete the transaction •As a checker, select ‘Amendment’ in the action dropdown list under ‘Pending Approval’ workflow to return the transaction to the maker for editing a transaction • The maker will then click into the ‘Pending Approval’ workflow on the menu bar and search for the status of the transaction that is required to be amended is indicated with the indication of ‘Pending Repair’ • To edit your transaction, click ’Edit’ under the action dropdown list | |
| 5. | Can I delete a transaction after it has been sent for approval? |
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• Yes. You may request your checker to perform the tasks by selecting the option ‘Transfer’ on the menu bar, select sub-menu ‘Pending Approval’ to delete the transaction • As a checker, select ‘Reject’ in the action dropdown list under ‘Pending Approval’ workflow to delete transaction | |
| 6. | Can I make transactions in foreign currency? |
| No. You can only perform your transactions in Singapore Dollar at the moment. | |
| 7. | How do I approve a funds transfer transaction? |
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If you are using SFL iBIZ desktop: • Select the option ‘Transfer’ on the menu bar and click ‘Pending Approval’ •Select the types of transactions in the dropdown list to be approved under ‘Filter Transaction Type’ • Click on the ‘Batch Reference’ to view in details for the transaction. To approve, scroll to the right of the selected list of transactions select ‘Approve’ in the action dropdown list • To authorize a transaction, you will need your mobile token • Launch SFL iBIZ Mobile App > tap on ‘Authorise’ > select ‘Secure Token For Authorisation’ > enter your 6-digits pin on ‘Verify Soft Token Pin’ page > ‘Generate Response’, enter the reference number you see on Step 2: Payment authorisation details to generate the security code. > The code will be generated, please enter the 8 digits code in the box within 1 min If you are using SFL iBIZ Mobile Application: • Select the option ‘Transfer’ on the menu bar and click ‘Pending Approval’ • Select the types of transactions to be approved under the option: Filter Transaction type, scroll to the right of the selected list of transactions to be approved and select ‘Approve’ in the action dropdown list • You will be prompted to enter your 6-digits Pin for verification thereafter your transaction is successfully approved | |
| 8. | How do I update my authorisation mandate? |
| To update your authorisation mandate, or change the authorisation groups, you may download the maintenance form from the Services page and submit to us for update. Please allow at least 5-7 business days for the records to be updated. | |
| 9. | What are the limit controls available for monetary transactions in SFL iBIZ? |
| Every monetary transaction can only be approved according to the approval mandate in the authorisation profile. Daily limit is capped at $500,000.00. | |
| 10. | The authoriser notified to approve the payment is not available to approve it. Can other authorisers help to approve the payment? |
| Yes. Any authoriser indicated according to the company’s approval mandate can approve the payment. | |
| 11. | How do I stop a payment after it has been fully approved and sent to the Bank for processing? |
| You will not be able to stop the payment after it has been approved. | |
| 12. | What is the stop request function for? |
| The stop payment function is to cancel/stop future dated transactions submitted by the maker. | |
| 13. | I have transferred an incorrect amount to a payee. What should I do? |
| Please contact the party directly for refund. | |
| 14. | I have transferred funds to a wrong account. What should I do? |
| You can submit a ‘Funds Transfer Recall Form’ for us to inform the recipient bank of the erroneous transaction. We will update you once the recipient bank informs us of the account holder’s response. Please note we can only facilitate the request but will be unable to recover the funds on your behalf and if the recipient does not respond, you may have to consider other recourse such as filing a police report. |
| 1. | How many months of account activity data can I view/retrieve from SFL iBIZ? |
| SFL iBIZ can display account activity data for the past 3 months. | |
| 2. | What if I need to view account activity data beyond 3 months? |
| Please visit the nearest Singapura Finance Customer Centre to request for the Statement of Account. Fees may apply. | |
| 3. | Can I download/export my account statements in SFL iBIZ? |
| You will be able to download/export the account statements of all your Singapura Finance accounts that are linked to SFL iBIZ. Please note that the layout of the downloaded statement may differs from the physical account statement. | |
| 4. | Can I export the transaction details? |
| Yes. You can export the transaction details in either PDF, CSV or Excel format. |
| 1. | I have accidentally uninstalled the SFL iBIZ Mobile App. Do I need to repeat the authentication process all over again after re-installing the Mobile App? |
| Yes. You will need to set up your Mobile Pin again. On your SFL iBIZ Mobile App, select the login button and input your credentials. Proceed to select the login button and follow the on-screen instructions accordingly. | |
| 2. | Can I approve transactions using the SFL iBIZ Mobile App? |
| Yes. You can approve all types of transactions using the SFL iBIZ Mobile App. | |
| 3. | I did not receive the OTP when registering for SFL iBIZ. What should I do? |
| Please try again after 30 minutes. If the problem persists, please contact our Customer Service Hotline immediately. | |
| 4. | What are the benefits of SFL iBIZ Mobile App? |
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The benefits are:
• Secure: SFL iBIZ Mobile App is protected by a 6-digits Mobile Pin chosen by you. Each SFL iBIZ User ID can register for only one iBIZ Mobile App regardless of the number of mobile devices used. • Convenient: You do not need to carry a physical token around to log in to SFL iBIZ or approve cash transactions. SFL iBIZ Mobile App enables you to receive authentication requests through SFL iBIZ email notifications. | |
| 5. | I lost my mobile phone. How do I disable my Singapura Finance iBIZ account? |
| You may contact your Organisation’s Administrator to suspend your User ID. | |
| 6. | I have a new mobile device. How do I enable my iBIZ Mobile App? |
| You may download SFL iBIZ Mobile App on another mobile phone and perform a ‘First Time Login’ to SFL iBIZ to activate your new Mobile Token. Once you have successfully activated your new Mobile Token, the Mobile Token in your previous mobile phone will be deactivated automatically. |
| 1. | What is the minimum system/browser requirement for SFL iBIZ? | |||||||||
| For optimal User experience, you are recommended to access SFL iBIZ using the following system / browser combinations: | ||||||||||
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| 2. | What is the operating system (OS) requirement for the SFL iBIZ Mobile App? | |||||||||
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For the SFL iBIZ Mobile App, the following OS are recommended:
• iOS – Version 12 to Version 13. Please note that the SFL iBIZ Mobile App does not support iPhone 6 and below • Android OS – Version 7 to Version 11 • Please note that non iOS and Android OS mobile are not supported | ||||||||||
| 3. | How can I be sure that banking online with SFL iBIZ is secure? | |||||||||
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SFL iBIZ has a system that provides a high standard of security for banking over the Internet. This security system safeguards the confidentiality of your personal account information and banking transactions by employing:
• Multiple levels of firewalls • 2048-bit Secure Sockets Layer (SSL) encryption – currently recognised internationally to be of the highest standard in encryption technology commercially available • A two-factor authentication that uses User ID and password (or biometric login for SFL iBIZ Mobile App) along with a secure token To further protect your company's account and transaction information while banking via SFL iBIZ, we recommend doing the following: • Change your password regularly as an added security measure • Clear the browser's cache after each session in SFL iBIZ so that details of your transactions are removed • Always log out properly after you have completed your online banking activities For more details, you may wish to view our best privacy and security practices on our website. | ||||||||||
| 4. | Do I need to upgrade my browser to ensure that information transmitted is encrypted? | |||||||||
| Please ensure that you are using the latest version. | ||||||||||
| 5. | What should I do if I think someone is accessing my SFL iBIZ accounts? | |||||||||
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• Log in and change your password immediately
• Contact your Organisation’s Administrator to suspend your User ID or our Customer Service Hotline to freeze the account • Check whether there are any unauthorized transactions. If there are, make a police report and inform us as soon as possible | ||||||||||
| 6. | What will happen if I forget to log out or leave my computer idle for a period of time? | |||||||||
| The app will auto logout after 10 minutes of inactivity. | ||||||||||
| 1. | What can I do if I need help to use SFL iBIZ? |
| You can call our Customer Service Hotline for assistance. | |
| 2. | Who can I contact if I have any questions or issues while using SFL iBIZ? |
| Should you require any assistance, please call our Customer Service Hotline from Monday to Friday, 9.00am to 5.00pm, excluding public holidays. |
| 1. | I received an ‘Invalid Account’ alert when attempting to register for SFL Go |
| During setup, ensure that you input hyphen ‘-’and Cap ‘S’ for SFL account number and that your savings account’s status is ‘Active’. If issue persists, please contact our Customer Service Hotline and we will be glad to assist you. | |
| 2. | I did not receive any OTP during the setup |
| Ensure that your mobile number is registered with Singapura Finance. To update your mobile number, please use the ‘Update Personal Info’ link on our website. This will bring you to the ‘MyInfo’ page where the updating can be authenticated. Please allow 3 to 5 business days for the update to be effected. Alternatively, you may visit any of our Customer Centres for an update. | |
| 3. | I am unable to proceed further when trying to enter the Username or Password |
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Username must be between 4 to 20 characters long and should only contain lower case alphanumeric without space and special characters.
Password are case sensitive between 8 to 14 characters containing alphanumeric with at least 1 uppercase and 1 special character and must not contain the Username. Please exclude using hash ‘#’ as the special character. | |
| 4. | I have successfully registered for SFL Go but is unable to login |
| As part of the measures implemented by MAS to bolster the security of digital banking, there is a mandatory cooling off period of 12 hours from registration before you can perform activation of soft token on your mobile device (‘First Time Login’). Thereafter, you may proceed to perform ‘First Time Login’ to view your account details. You may perform fund transfer only after the cooling period for ‘First Time Login’ of 12 hours had eased. | |
| 1. | What is SFL Go? |
| SFL Go is Singapura Finance’s internet banking platform for consumers. The platform can help you manage your savings and transact with more convenience and efficiency. | |
| 2. | Is SFL Go available 24 hours a day? |
| Yes. SFL Go is available 24/7. However, transactions are subject to processing hours. | |
| 3. | Can I access SFL Go outside of Singapore? |
| For security reasons, SFL Go is only accessible when you are in Singapore and not when you are overseas and using data roaming. | |
| 4. | Can I access SFL Go using my mobile phone? |
| Yes. You can access SFL Go via the SFL Go mobile app. You can download the mobile app from the App Store (for iPhones) or Google Play (for Android phones). Please note that mobile phone running on other system and non-mobile devices such as iPad and tablets are not supported. |
| 1. | Who is eligible to apply for SFL Go? |
| Any individual customer with a Singapura Finance savings account including the Vivid Savings Account. | |
| 2. | I do not have a savings account with Singapura Finance. How do I go about opening one? |
| You can open a Vivid Savings Account via online application through our website. For other savings account, please visit any of our Customer Centres to open the account. You may refer to our FAQ on Vivid Savings Account for more info. | |
| 3. | How long does it take for the Bank to process my application before I can use SFL Go? |
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If you are applying for Vivid Savings Account, please allow 3-5 business days to process your application. You may proceed to download and install the SFL Go mobile app once you receive our SMS confirmation that your Vivid Savings Account has been successfully activated.
For savings account opened in person at our Customer Centre, you can install the SFL Go mobile app on your mobile device and proceed with SFL GO user registration thereafter. However, there will be a cooling off period before you can perform first time login. | |
| 4. | Can I provide my overseas contact number to be used in SFL Go? |
| No. The use of SFL Go is limited to Singapore registered phone number only. | |
| 5. | Are there any charges for using SFL Go? |
| There is currently no charge for subscribing to SFL Go. |
| 1. | How do I activate my User ID? |
| To activate your account, download the SFL Go mobile app onto your phone and perform a first time login. | |
| 2. | How do I perform a first time login? |
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• Download SFL Go mobile app from App Store (Apple) or Play Store (Android)
• Launch SFL Go mobile app on your mobile and follow the instructions on each screen. | |
| 3. | I have forgotten my username. How do I reset it? |
| Username cannot be reset. To retrieve your username, tap on the ‘Forget Username’ button and follow the instructions accordingly. | |
| 4. | I have forgotten my password. How do I reset it? |
| To reset your password, tap on the ‘Forget Password’ button. You will be prompted to enter your Username and email address. Enter your Mobile Pin and a SMS activation code will be sent to your registered mobile device. You will be redirected to the ‘Change Password’ screen to create a new password. | |
| 5. | My SFL Go Account is locked. How do I unlock it? |
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• To unlock your account, select ‘Forget Password’ on the SFL Go mobile app/desktop and follow the instructions
• To unlock your Mobile PIN, launch your SFL Go mobile app and select the ‘Login’ button and input your credentials and follow the instructions. | |
| 6. | How do I enable Touch ID/Face login? |
| During your initial login, you will be prompted to enable Touch ID/Face Login. Tap on ‘Yes’ and follow the instructions on the screen. You can also enable Touch ID/Face Login from the ‘Settings’ menu any time. | |
| 7. | I accidentally uninstalled the SFL Go mobile app. Do I need to repeat the authentication process all over again after re-installing the mobile app? |
| Yes. You will need to set up your Mobile PIN again. Launch your SFL Go mobile app, select the ‘Login’ button and input your credentials and follow the on-screen instructions accordingly. | |
| 8. | I did not receive the OTP when registering for SFL Go. What should I do? |
| Ensure that your mobile number is registered with Singapura Finance. To update your mobile number, please use the ‘Update Personal Info’ link on our website. This will bring you to the ‘MyInfo’ page where the updating can be authenticated. Please allow 3 to 5 business days for the update to be effected. Alternatively, you may visit any of our Customer Centres for an update. | |
| 9. | I lost my mobile phone. How do I disable my SFL Go account? |
| You cannot disable the SFL Go account remotely. If you have lost your mobile phone and suspect that your account will be compromised, we recommend that you visit any of our Customer Centres to suspend your SFL GO access. | |
| 10. | I have a new mobile device. How do I enable my SFL Go Mobile App? |
| You may download SFL Go mobile app on another mobile phone and perform a ‘First Time Login’ on SFL Go to activate your new mobile token. Please note there is a mandatory cooling off period before you can use the SFL Go mobile app on the new device. |
| 1. | What type of notifications will I get? |
| Depending on the type of transactions, you will receive push notifications from SFL Go mobile app or through SMS and email. | |
| 2. | How can I update my email address for email notifications? |
| To update your email address, please visit ‘Services > Contact Update’ on our website. Alternately, you may visit our Customer Centres to perform an update. | |
| 3. | I received a notification for a transaction that I did not perform. What should I do? |
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If you believe that your account has been compromised, you may call our Customer Service Hotline during office hours for assistance.
You can also activate Kill Switch to prevent further transactions to occur. Send an SMS using your registered mobile number to activate the Kill Switch. When Kill Switch is successfully activated, all outgoing transactions including standing instructions performed using SFL Go for all your deposits account will be stopped. Please do note that we are unable to stop transactions that have been carried out prior to receiving your instructions. We recommend a police report to be filed pertaining to your account being compromised. | |
| 4. | Do I have to pay for Notifications service? |
| This service is provided to you free-of-charge. However, if you are travelling and on a roaming network, your mobile service provider may charge you for receiving any incoming notifications depending on your mobile subscription plan. Find out more information from your mobile service provider. | |
| 5. | Can I opt out from any specific type of Notifications? |
| No. For security reason you will automatically receive relevant Notifications upon performing the transactions. |
| 1. | Can I do FAST transfer? |
| Singapura Finance is currently not onboard FAST. However, you may perform immediate fund transfer to another bank account and this is similar to FAST. | |
| 2. | How do I create a funds transfer using SFL Go? |
| You can create funds transfer by selecting either ‘One Time Transfer’ on the Dashboard or select the ‘Transfer’ icon located at the bottom menu. | |
| 3. | I created a funds transfer but there is a message that my payment has passed the cut-off time and the value date will be moved to next business day. What is the cut-off time? |
| Funds transfer performed after 8.00 p.m. or on non-business days will be moved to the next business day. However, for GIRO transfer, the cut-off time for SFL is set at 4.00 p.m. | |
| 4. | Why is there a cut-off time for transaction? |
| Most hacking scam transfer are done during non-business hours such as night time. Thus we have built in the cut-off time so that you can review the transactions performed during these hours. | |
| 5. | Can I edit or delete a transaction? |
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You can only edit or delete transaction that are future dated as ‘Scheduled Payment’
To edit transaction: Select ‘Transfer’ on the bottom menu bar followed by ‘Scheduled Payments’ and click the ‘View/Stop Scheduled Payments’ to delete the fund transfer. Thereafter create a new fund transfer. | |
| 6. | Can I perform transactions in foreign currency? |
| No. You can only perform transactions in Singapore Dollar. | |
| 7. | What are the limit for transactions in SFL Go? |
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The default minimum transaction amount is $10.00 and the maximum transaction transfer limit is $1,000.00. You may however increase the maximum transfer limit using ‘Settings, Manage Transaction Limits’.
Do ensure ‘All Channel’ limits are updated if you need to increase the limit for any particular transaction type. | |
| 8. | I made a fund transfer of $300.00 from my Vivid Savings Account to another bank but the transfer was not successful. |
| The Vivid Savings Account has a minimum balance requirement of $200.00. Please ensure that you do not exceed this minimum balance when doing the funds transfer. | |
| 9. | How do I recall a payment after it has been submitted and sent to the Bank for processing? |
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You will not be able to recall a payment after it has been submitted.
However, for future dated transaction, you may edit or cancel the transactions before the scheduled transaction date. | |
| 10. | Are there any charges for transfer of funds to other bank? |
| There are no charges for fund transfer to your own SFL account or to any other local banks. | |
| 11. | I have transferred an incorrect amount to a payee. What should I do? |
| Please contact the party directly for refund. | |
| 12. | I have transferred funds to a wrong account. What should I do? |
| You can submit a ‘Funds Transfer Recall Form’ for us to inform the recipient bank of the erroneous transaction. We will update you once the recipient bank informs us of the account holder’s response. Please note we can only facilitate the request but will be unable to recover the funds on your behalf. If the recipient does not respond, you may have to consider other recourse such as filing a police report. |
| 1. | How do I check all my fund transfer arrangements on SFL Go? |
| Click on the ‘Transfer’ tab and thereafter select ‘Favourites/Recent Transaction’. | |
| 2. | How do I check my account balance/transactions history? |
| Click on the ‘Account Summary’ and choose either ‘Account Details’ or ‘Transaction History’. | |
| 3. | How many months of account activity data can I view/retrieve from SFL Go? |
| SFL Go can display account activity data up to the last 3 months. | |
| 4. | What if I need to view account activity data beyond the allowed period? |
| Please visit the nearest Singapura Finance Customer Centres to request the data. Fees may apply. |
| 1. | Can I open a Fixed Deposit using SFL Go? |
| No. Currently SFL Go does not support opening of Fixed Deposit. However, your Fixed Deposits details with SFL are available on our internet banking for your viewing. | |
| 2. | Can I withdraw or renew my Fixed Deposit using SFL Go? |
| This service is currently not available on SFL Go. However, you can download the ‘Fixed Deposit Instruction Form’ from our website and submit it to us for processing. | |
| 3. | Can I open a Savings Account using SFL Go? |
| For all savings account other than Vivid Savings Account, please visit any of our Customer Centres to open the account. For the Vivid Savings Account, you can open via our website. |
| 1. | Can I apply for a loan through SFL Go? |
| For loan application, please contact our Relationship Manager via the Loans Hotline or the ‘Service Request’ option on SFL Go. | |
| 2. | How can I view all my loans with Singapura Finance using SFL Go? |
| To view the loan account details, tap on the ‘Loans’ on the ‘Dashboard’ and the list of loans will be displayed. Tap on the individual Loan Account to see the Loan Details. | |
| 3. | Can I view my loan transactions history? |
| You can view up to the last 3 months’ transactions. | |
| 4. | Can I pay my monthly instalments through SFL Go? |
| Currently SFL Go does not support direct payment of loan instalment. However, you can create a Standing Instruction for us to debit your savings account to pay the monthly instalment. Alternately you can use PayNow to transfer the funds to Singapura Finance. Please include your Loan account number as the reference. |
| 1. | What is the operating system (OS) requirement for the SFL Go Mobile App? |
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For the SFL Go mobile app, the following OS are recommended:
• iOS – Version 12 and above. Please note that the SFL Go mobile app does not support iPhone 6 and below • Android OS – Version 7 and above • Please note that non iOS and Android OS mobile are not supported. | |
| 2. | How can I be sure that banking online with SFL Go is secure? |
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SFL Go has a system that provides a high standard of security for banking over the Internet. This security system safeguards the confidentiality of your personal account information and banking transactions by employing:
• Multiple levels of firewalls • 2048-bit Secure Sockets Layer (SSL) encryption – currently recognized internationally to be of the highest standard in encryption technology commercially available • A two-factor authentication that uses User ID and password (or biometric login for SFL Go mobile app) along with a secure token To further protect your account and transaction information while banking via SFL Go, we recommend doing the following: • Change your password regularly as an added security measure • Clear the browser's cache after each session in SFL Go so that details of your transactions are removed • Always log out properly after you have completed your online banking activities For more details, you may wish to view our privacy policies and security practices at Privacy Policy. | |
| 3. | What should I do if I think someone is accessing my SFL Go accounts? |
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If you suspect that your account has been compromised, please call our Customer Service Hotline at 6880 0668 (9.00 a.m. to 4.00 p.m. during office hours) to freeze all transactions.
You may also activate Kill Switch to prevent further transactions from occurring. Send a SMS using your registered mobile number to activate the Kill Switch. When Kill Switch is successfully activated, all outgoing transactions including standing instructions performed using SFL Go for all your deposits account will be stopped. The format for the SMS is as follows example: REQ BLOCK 484G 230595 Please do note that we are unable to stop transactions that have been carried out prior to receiving your instructions. We recommend a police report to be filed pertaining to your account being compromised. To deactivate Kill Switch for SFL GO, please visit any of our Customer Centres. | |
| 4. | What will happen if I forget to log out or leave my computer idle for a period of time? |
| You will be auto log out after 1 minute of inactivity. |
| 1. | What can I do if I need further help to use SFL Go? |
| You can call our Customer Service Hotline for assistance. | |
| 2. | Who can I contact if I have any questions or issues while using SFL Go? |
| Should you require any assistance, please call our Customer Service Hotline from Monday to Friday, 9.00 a.m. to 5.30 p.m, excluding public holidays. |
| 1. | Why is SFL discontinuing the Safe Deposit Box (SDB) facility at this branch? |
| As part of our Company’s transformation, we will discontinue Safe Deposit Box (SDB) facility at SFL City HQ Customer Centre. | |
| 2. | I have an SDB at City HQ Branch. What should I do next? |
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Please visit our SFL City HQ Customer Centre during banking hours to close the SDB and retrieve the contents in your safe deposit box by 31st May 2025.
Any annual fees already paid will be refunded on a pro-rated basis with the amount credited into your SFL savings account on the closure date of your SDB. |
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| 3. | I have lost my 2 SDB keys. Can I still close my account and retrieve the contents in my locker? |
| Yes. A request to force open your box can be made and the cost of the exercise will be borne by you. | |
| 4. | Our SDB is a joint account. Must all joint owners be present at the branch to close the account? |
| Any of the joint owners of the account and in possession of the SDB key may request to close the related account and retrieve the contents of the SDB, with or without the presence of the other joint owner(s). | |
| 5. | I/We am/are not able to visit the branch before 31st May2025 to close the account and retrieve the contents of the SDB. Can I authorize a representative to do it on my/our behalf? |
| We are unable to accept any authorization of thirdparties (non-account holders of the SDB) for access or closure of the SDB. This is a precautionary security measure. Your understanding is greatly appreciated. | |
| 6. | Do I need to make an appointment to perform the closure of account? |
| Appointment needs to be made before visiting the branch for the closure. | |
| 7. | What happens if I do not close my SDB by the Last Date |
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Our Finance has already extended the Last Date of SDB closure to 31st May 2025. If you are unable to perform the closure by the Last Date, we will proceed with our Force Opening procedure and keep your safe content in the Bank’s vault for a maximum of two (2) months.
If the Licensee does not collect the contents of the Box from the Company within two (2) months of the expiration of the termination notice period, the Company shall inter alia have the power of sale with respect to all or part of the contents of the Box by public auction or private treaty without notice to the Licensee and shall apply the proceeds of the sale towards discharging any liabilities of the Licensee to the Company. The Company shall also be at liberty to destroy or dispose of any or all the contents of the Box which have no market value. The Company shall not be liable for any loss which may arise from such sale. |
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| 8. | How will the force opening procedure be conducted? |
| The force opening procedure will be conducted from 02 Jun 2025 onwards in the presence of two (2) Officers, Internal Auditor and Compliance of the Company who shall make and certify an inventory of the contents of the Box. | |
| 9. | How will the safe contents from the force opening procedure be kept? |
| The contents will be itemized, recorded and sealed in an envelope/ box and securely kept in the Bank’s vault until the SDB owner(s) collects them within two (2) months. | |
| 10. | Who pays for the SDB force opening procedure |
| The Licensee shall be charged Annual Fee (till box is closed) and all costs incurred by the Company in force opening and storing or dealing with the contents, whichever is higher. | |
| 11. | What can I prepare ahead of my visit to the branch? |
| You may make an appointment with us before visiting our City HQ Customer Centre together with your physical NRIC, two (2) keys and Savings Passbook. | |
| 12. | How do I reach out to SFL if I have further queries? |
| You may contact us at 6880 0629 or 6880 0630 during banking hours from 9am to 4.30pm (Mon to Fri), 9am to 12pm (Sat) or email us atinfo.ctq@singapurafinance.com.sg |